Privacy Policy

Introduction

SofaClean (hereinafter "we" or "the company") values your trust and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or use our services.

1. What data we collect

Data you provide directly to us:

• Contact form: name, phone number, e-mail (optional), furniture type, and a note about its condition
• Communications: messages via WhatsApp, e-mail, or phone
• Service orders: information needed to carry out the cleaning and issue an invoice
• Photos: images of your furniture that you send us for a price estimate

Data collected automatically:

• Technical data: IP address, browser type, operating system, time of visit
• Behavioural data: pages you visit, time spent on the site, links clicked
• Cookies: information stored in cookies to improve your experience

2. How we use your data

We use your personal data for the following purposes:

• Processing and fulfilling your furniture cleaning orders
• Communicating with you about your requests and orders
• Providing price quotes based on photos and descriptions of your furniture
• Improving our services and website
• Sending information about our services (only with your consent)
• Fulfilling legal obligations and resolving disputes

3. Legal basis for processing

We process your personal data on the basis of:

• Contractual obligation: processing data necessary to fulfil your order
• Your consent: for marketing and communications (where you have consented)
• Legal obligation: compliance with statutory requirements
• Legitimate interest: improving services and ensuring security

4. Sharing your data

We do not share your personal data with third parties, except:

• Service providers: providers of communication services (WhatsApp, e-mail)
• Legal requirements: where required by law or court order
• Security: where necessary to protect our rights or safety

5. Security of your data

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, destruction, or loss. These measures include encryption, secure servers, and restricted employee access to your data.

6. How long we retain your data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:

• Order data: for 7 years (due to tax and accounting obligations)
• Communication data: for as long as needed to handle your enquiry
• Marketing data: until you withdraw your consent

7. Your rights

Under applicable law you have the following rights:

• Right of access: to obtain information about the personal data we process about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data (under certain conditions)
• Right to restriction: to restrict the processing of your data
• Right to portability: to receive your data in a structured format
• Right to object: to object to the processing of your data
• Right to withdraw consent: to withdraw your consent to processing at any time

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential cookies: for the website to function
• Analytical cookies: to analyse traffic and user behaviour
• Preference cookies: to remember your settings

You can manage or delete cookies through your browser settings.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy policies. We recommend that you read their privacy policies.

10. Contact

If you have questions about this Privacy Policy or how we process your data, please contact us:

11. Changes to this Policy

We reserve the right to amend this Privacy Policy. Any changes will be published on this page. We recommend that you review this Policy periodically to stay informed.